Support and FAQ

🎯 What you will learn

• How to use FAQ first.
• When to use Contact Us.
• What screenshots and details support needs.
• What not to send.

🧒 Super simple version

Support can help faster when you send the exact screen, time, pack name, and what you tapped.

✅ Step-by-step

Step 1: Read FAQ.

Common questions may already have a simple answer.

Step 2: Open Contact Us.

Use it when money, wallet, shipping, missing items, or account access is involved.

Step 3: Describe the problem.

Write what you tried, what you expected, and what actually happened.

Step 4: Attach safe screenshots.

Hide email, wallet address, shipping address, user ID, and referral code if posting publicly.

🔎 UI labels you may see

UI label	Plain meaning	What to do
FAQ	Common answers	Read first for simple issues.
Contact Us	Contact support	Use for account, wallet, payment, shipping, or missing-item problems.
Error	Something failed	Copy the exact text or screenshot it safely.

🧯 If you feel stuck

• Use this sentence: “I tapped __, expected __, but saw __.”
• For missing cards, include pack name, approximate time, and activity screenshot.

⚠️ Important notes

• Never send passwords, private keys, recovery phrases, or full wallet secrets.
• Do not ask support to guarantee random pack results.

🙋 Tiny questions people ask

Question	Simple answer
What should I send support?	Safe screenshot, account email if asked privately, pack name, time, order ID, and exact error text.
Should I send my wallet seed phrase?	Never. Support does not need it.

✅ Before you continue

Do these tiny checks before you tap the next button:

• You checked FAQ.
• You captured the exact screen.
• You removed secrets from screenshots.